Frequently Asked Questions

Here are the answers to a few questions we’re frequently asked. For information on business matters, please refer to the Investor Relations portion of this website.

Corporate

To contact Guest Relations, please complete our online Contact Us form or call us at 800-333-9566. Guest Relations representatives are available 8:00 a.m. – 5:00 p.m., Monday – Friday.

Cracker Barrel is closely watching how the Coronavirus (COVID-19) outbreak evolves and are making decisions about business operations and precautionary health measures for employees and guests with the intention of caring for everyone like family. As part of this commitment, we have taken important steps to elevate our focus beyond our customary high standards of sanitation, cleaning and employee hygiene in response to COVID-19. Read our Response to COVID-19.

When our founder, Dan Evins, opened the first Cracker Barrel, he was passionate about recreating old country stores from his childhood along interstates and highways so that travelers would always have a place to stop, relax, get a good country meal and feel at home. Crackers used to be delivered to those old country stores in barrels, and people would congregate around them to discuss the news of the day – they were the original water coolers! Since the restaurant was meant to help people reconnect with friends and family over a good meal, it was a fitting name.

Our Home Office mailing address is P. O. Box 787, Lebanon, Tennessee 37088-0787. Our physical address is 305 Hartmann Drive, Lebanon, Tennessee 37087. Our phone number is (800) 333-9566. Our representatives are available Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time.

All Cracker Barrel Old Country Store locations are company-owned and operated. We do not franchise any of these stores.

As of today, there are 663 locations in 45 states. Visit our Store Directory for more information.

For information regarding the corporate and financial side of Cracker Barrel, please visit the Investor Relations portion of this website.

Restaurant

All stores close at 2:00 p.m. on Christmas Eve and remain closed through Christmas Day so our employees can celebrate with family and friends. Stores open on December 26th for regular business hours.

Hours may vary between locations so please check the hours on your local store page. Find a location.

For individuals with food allergies, view our ALLERGEN GUIDE. Our allergen guide covers the eight major food allergens.

Please note, our normal kitchen operations involve shared preparation and cooking areas, including common fryer oil; therefore, cross-contamination of all our menu items is possible. We cannot guarantee that the menu items listed in our allergen guide are completely free of allergens. We recommend our guests with food allergies speak with the restaurant manager prior to placing an order, to make the kitchen aware of your needs.

Yes, Cracker Barrel has a family meal to-go that serves 10.

Heat N' Serve Holiday Family Meal To-Go

From Your Oven to Table in 3 Hours or Less

Don't spend days in the kitchen. Pick up your Christmas dinner ahead of time and prepare a traditional feast with all the trimmings at home in 3 hours or less. Easy-to-follow heating instructions included. Comes with: Spiral Sliced Ham, Cornbread Dressing, Gravy, Cranberry Relish, Choice of 3 Sides (each serves 10), Sweet Yeast Rolls, Gallon of Iced Tea (Sweet or Unsweetened), and Apple Pecan Streusel Pie & Pecan Pie. Serves up to 10 | $109.99. Available for pick-up 12/23 - 12/24 (until noon). 24-hour notice recommended for orders.

Yes, Cracker Barrel has two different meal offerings for Thanksgiving: For more information and to order online, visit www.crackerbarrel.com/thanksgiving.

Heat N' Serve Holiday Family Meal To-Go
From Your Oven to Your Table in 2 Hours or Less

Our Thanksgiving meal kit comes chilled and ready to heat. That means less time in the kitchen and more time around the family table. Comes with two Oven-Roasted Turkey Breasts, Cornbread Dressing, Turkey Gravy, Cranberry Relish, choice of three country sides, Sweet Yeast Rolls, and Pumpkin Pie & Pecan Pie. Includes easy-to-follow heating instructions and recipes for leftovers. Available for pickup 11/17 – 11/25. 24-hour notice recommended for orders. Use within 72 hours after pickup.


HomeStyle Turkey n' Dressing Family Meal To-Go 
Comes Hot and Ready to Serve
Our Homestyle Turkey n’ Dressing Family Meal To-Go is perfect for work parties, friendsgivings, or just easy, festive family meals. It features Turkey, a sampling of Sugar Cured Ham, Cornbread Dressing, Turkey Gravy, Cranberry Relish, your choice of 3 country sides, and choice of bread. Available for pickup 11/17- 11/25. 24-hour notice recommended for orders.

 

Several quality food products available in our stores can be shipped to your home. The products include, Country Ham, Spiral Sliced Country Ham Sampler, Sugar Cured Whole Turkey, Sugar Cured Ham, Smokehouse Pancake Breakfast, Meat Lovers Breakfast, Weekend Breakfast, Country Breakfast Sampler, and Deluxe Breakfast Sampler. Call (800) 813-8087 to order by telephone or click here to order online.

Yes, Cracker Barrel has a family meal to-go that serves 10. Fore more information and to order online, visit www.crackerbarrel.com/easter.

Heat N' Serve Easter Family Meal To-Go 

From Your Oven to Table in 3 Hours or Less

Our Heat n’ Serve Easter Family Meal To-Go makes cooking your own Easter dinner at home easier than ever. Comes with:

  • Spiral Sliced Ham
  • Mashed Potatoes
  • Roasted Gravy
  • Sweet Yeast Rolls
  • Choice of 3 sides (each serves up to 10)
  • Two Buttermilk Pies (while supplies last)

 

Available for pickup 4/19 – 4/21. 24-hour notice recommended for orders.

Yes, every Cracker Barrel Old Country Store location is open Thanksgiving Day, Nov. 26. Hours may vary between locations so please check the hours on your local store page. Find a location.

Breakfast is served all day. Starting at 11 a.m., enjoy a Homestyle Turkey n' Dressing Meal complete with Gravy, a sampling of Sugar Cured Ham, Sweet Potato Casserole with pecans, Cranberry Relish, your choice of a country side, a refillable beverage, made from scratch Buttermilk Biscuits or Corn Muffins, and Pumpkin Pie.

Yes, delivery of Cracker Barrel Catering is available in select stores. To see if delivery* is available at your local Cracker Barrel, please visit our Store Directory and search for your location. 

When placing an order online, you will have the option to choose delivery if it is available for your location. Please feel free to contact your local Cracker Barrel if you have any questions.

*At participating locations. Delivery hours and delivery radius may vary. Minimum order required and delivery fees apply.

Hours may vary between locations so please check the hours on your local store page. Find a location.

All stores close at 2:00 p.m. on December 24th and remain closed through December 25th. Stores open on December 26th for regular business hours.

At Cracker Barrel Old Country Store we want to make sure guests get the hottest, freshest biscuits and corn muffins we can serve up. And when possible, we want to avoid waste by only serving bread to folks who want the biscuits or corn muffins. As a result, we ask our guests what type of bread they want – biscuits or corn muffins, and we serve the bread with our guests' meals. As competitive as our business has become, every chance to reduce waste helps hold prices down.

If you do have a preference of having your bread before your meal, just let your server know and fresh, hot biscuits and corn muffins will be right out to you.

For additional nutrition information for all of your favorite meals, view our Nutrition Guide.

Whether you’re craving a traditional breakfast, homestyle favorite, fresh salad, or a lighter classic, we like to think there’s something for everyone at Cracker Barrel. Knowing that some of our guests may have specific dietary needs, we’ve crafted a variety of Wholesome Fixin’s® and Tasty Alternatives to make sure that everyone at the table can enjoy a delicious meal that’s right for them.

Wholesome Fixin's®
Homestyle Meals with a Lighter Twist®

When you’re here, we hope you find a menu full of a variety of meals fit for whatever mood you’re in. If you’re looking for lighter fare but hate to sacrifice flavor, we’d like to introduce you to our Wholesome Fixin’s. They’re the same homestyle meals you know us for but lower in calories. But Wholesome Fixin’s isn’t about what we took out of your favorite dishes. What makes them so remarkable is what we put in–fresh, from-the-earth ingredients, spice blends full of flavor, and true, natural taste–all at portions sizes made to satisfy. These meals make choosing lighter fare an easy, and fulfilling, choice. It’s Cracker Barrel’s tradition of taste served up in dishes that are better for you, and better every day.

See our Wholesome Fixin’s Breakfast and Lunch & Dinner menus. 

Tasty Alternatives 

When you’re in the mood for lighter Cracker Barrel favorites, remember that our Tasty Alternatives can be substituted for no extra charge. Some of our favorite Tasty Alternatives include subbing Egg Whites for two eggs or two slices of Multigrain Toast instead of biscuits.

Grandma never gave away her prize recipes, and neither do we! But we do appreciate your interest.

In an effort to provide food and merchandise of the highest quality and value for the money to everyone, Cracker Barrel Old Country Store does not offer discounts or coupons to our guests.

Yes, our Country Coach Service offers several benefits to tour groups. We have a toll free number for advance planning, plenty of motor coach parking, and several other benefits. For more information, visit our Tour Group Program.

Careers

There are many career opportunities at Cracker Barrel, including corporate, restaurant/retail management, and hourly positions. Browse our job openings at http://www.crackerbarrel.com/careers.

Cracker Barrel To-Go

Delivery service is available at most Cracker Barrel locations. To see if available at your local Cracker Barrel, please visit our Store Directory and search for your location.

 

Cracker Barrel is also available on popular apps such as DoorDash and Postmates. Check these apps directly for availability at your location.

Pickup service is available at most Cracker Barrel locations. To see if available at your local Cracker Barrel, please visit our Store Directory and search for your location. 

Our delivery drivers are not allowed to accept cash. We accept MasterCard, Visa, American Express and Discover when you place your order online.

  1. Place your order on our website or app and choose pickup.
  2. We'll let you know when your order will be ready. (When you place your order, you can choose a day and time that is convenient to you. Your confirmation email will include the date and time your order will be ready.)
  3. Drive to your local Cracker Barrel and park in a To-Go parking spot.
  4. Come on in, and we'll have your order ready for pickup.

To edit, change or cancel your order, please contact the store where you placed your order. Visit our Store Directory and search for your location to find the store phone number.  

Delivery hours and availability vary by store location. Please visit our Store Directory and search for your location to see delivery hours and availability at your location. 

Individual plates of food can be delivered for a minimum $5 order. Large catering orders delivered in our catering vans require a minimum order of $25.

No, the delivery charge is not the same as a tip to your driver.

Yes, when you place your online order, you will be prompted to enter your delivery date and time. 

If you choose to pick up a To-Go order, this means you will go inside your local Cracker Barrel to pick up your order. 

  1. Place your order on our website or app and select curbside when checking out.
  2. When you arrive at the store, call to let us know you have arrived and give a description of your vehicle.
  3. An associate will bring your order to your vehicle on a tray for a no-contact pickup.

Curbside service lets you retrieve your online food order from your favorite Cracker Barrel location without ever leaving your car. 

Cracker Barrel To-Go lets you enjoy your favorite homestyle Cracker Barrel meals in the comfort of your home. We offer carry out, curbside, and delivery services. We have many different portion options from a single plate all the way to a catered feast.

Cracker Barrel is available in select stores. To see if delivery* is available at your local Cracker Barrel, please visit our Store Directory and search for your location.

When placing an order online, you will have the option to choose delivery if it is available for your location. Please feel free to contact your local Cracker Barrel if you have any questions. 

*At participating locations. Delivery hours and delivery radius may vary. Minimum order required and delivery fees apply.

Cracker Barrel is also available on popular apps such as DoorDash and Postmates. Check these apps directly for availability at your location.

For delivery service, you can add special instructions to your CrackerBarrel.com order such as "leave at the front door" or "contactless delivery" to help you maintain social distancing.  

Tour Groups

This would not be an actual reservation as we seat first come first serve; however, we can provide the store advanced notification of your visit, and this will allow the store to have more staff available to ensure you and our other patrons have the most pleasurable experience possible. Visit the Tour Groups page.

Currently we do not offer set menus or set prices for large groups. Select a location to access our full menu.

We currently offer group gift cards that can be activated for any amount. You can purchase a single gift card to cover the entire meal or individual gift cards so folks can order and pay as they choose. For more information, please visit our Corporate/Bulk Sales. Visit the Gift Card page.

Discounts are available on purchases of more than $1,000.00. For more information please visit our Corporate/Bulk Sales. Visit the Gift Card page.

Yes, when accompanied by a group of 15 or more, the driver and guide’s meals are free. For more information visit our Tour Groups page. Visit the Tour Groups page

Most stores can accommodate motor coach parking. Check with each individual location for details. Find a Cracker Barrel

No, we do not have one room designated for large groups. Your party may have to split up into groups of 4 or more in order to get you back on the road quickly.

Retail

Yes, We offer a large assortment of  rockers online. Shop Cracker Barrel Rocking Chairs.

You can check the balance of your physical or electronic gift card anytime online at http://www.crackerbarrel.com/gift-cards. Physical gift card balances can also be checked by calling the number on the back of your card or asking a cashier or server to check your balance for you when visiting Cracker Barrel Old Country Store® locations.

A plastic card may be purchased online and used at any Cracker Barrel location. A digital gift card is sent electronically to an email address that the sender requests when placing an order, but works the same as our plastic version.

Contact Guest Relations to cancel the order. It may take up to one week to receive credit to your account.

The same quality and tradition of some of our favorite food products and retail merchandise available in our stores is now ready for delivery to your family and friends. Please visit our Online Store. You can also purchase Gift Cards online for that “hard-to-shop-for” friend. At the present time, we do not offer a mail order catalog for Country Store purchases. To purchase additional items not for sale in our Online Store, visit the Cracker Barrel Old Country Store location nearest you. Please visit our Store Directory page for a list of store locations.

Merchandise refunds are gladly given within 90 days of purchase when merchandise is accompanied by the original receipt. After 90 days an exchange or merchandise return card will be issued for the current selling price for returns with an original receipt. For returns without a receipt, an exchange or merchandise return card will be issued at the current selling price.

If you are not able to find the item in our online store, please check with your local store for assistance. Our Guest Relations Department is not able to fill any orders that are marked at 40% off the original price or greater.

Purchase a Books-on-Audio title at full retail price at any of our 645 locations, listen to it, and return it to any of our locations for a full credit less a $3.49 per week exchange fee (plus tax where applicable). Book prices range from $9.99 to $48.00 (plus tax where applicable) based on the number of cassette tapes or CDs (or size of the book). If you are not able to return it to a location you may mail it back to Guest Relations at P.O. Box 787, Lebanon, TN 37087.

Gift Cards

Yes, you can pay for an online To-Go food order with a Cracker Barrel gift card. Your gift card must have a PIN to redeem online. If your card does not have a PIN, please call the store to place your order by phone or contact Guest Relations at 1-800-333-9566 to replace your card. Click here for instructions on using a Gift Card to pay for your online order.